Shipping Policies

In stock items are generally shipped within 1-3 business days.  
Custom and handmade (organic material rings) are shipped within 2-5 business days. 

Added engraving service might take 1-2 business days for processing.

Custom engrave items such as using fonts or icons that we don't already have will require 2-5 business days for processing.

We ship thru the US Postal (USPS) and UPS.  The delivery time is "estimated" only.  We can't control if there's a delay due to road hazard, weather condition, miss-delivered, or other events along the way.  USPS only guarantee their "Express" packages.  First class and Priority packages transit/delivery time are only estimates at best.  Please do give yourself plenty of time and order way ahead of the important date (wedding, anniversary, proposal, etc).

International shipping:  Transit time varies greatly per country.  There are many uncontrollable factors that might effect the transit/delivery time.  Please give yourself plenty of time and order way ahead of the important event. Customers are responsible for VAT, import tax, custom fees, etc...

Every package is shipped with a tracking number.  US domestic packages will have the tracking update frequently.  If the tracking stuck more than 7 business days, please contact us, so that we can claim insurance with the carrier.  International packages might have the tracking stop updating for up to 3 weeks during sea transit or custom clearance depending on the shipping method chosen at checkout.  Transit and delivery time are solely under the carrier's control.  We don't have any control over this part of the process.  We can't ask USPS or UPS to hurry up and deliver the package sooner nor can we control if they have a delay/error for any reason.  

If the tracking shows the package is delivered, the carriers do not allow us to file any loss claim.  If the package was damage or delivered late (only apply to guaranteed delivery shipments such as USPS Express, UPS Overnight, etc), please contact us as soon as possible (within 1-2 days from date of delivery for damaged packages) and we will assist in filing the claim with the carrier, or you can file the claim yourself.  The process does take time and we are in no way responsible for how long they take to reply/approve the claim.