You must contact firstname.lastname@example.org to request RMA number and our return address before shipping back the item.
Engraved / Custom items / Organic materials rings made to order with the policy listed in the description as "no return" cannot be returned under the 45 days return policy, but they can be exchanged to a new size. Please refer to the exchange policy for more information. All rings are covered under our Limited Lifetime Warranty.
You may return a non-engraved / non-custom items back for a REFUND minus 15% restocking fee and shipping/upgrade if any within 45 days of delivery.
Additional non-returnable items/services:
- Gift cards
- Items that had been modified or worked on by other jewelers
- Any other engraved/personalized items from our store.
- Shipping and shipping upgrades.
- Size exchange is a service and is non-refundable.
If it has past 45 days, you can use our Lifetime Replacement Warranty to cover your purchase including size exchange, scratched or accidental damaged, medical emergency removal and anything in between.
To be eligible for a return (45 days policy), your item must be unused and in the same condition that you received it. It must also be in the original packaging along with any gift / promotional items that may be included with your purchase.
We reserve the right to refuse returned item that is not in the original condition it was shipped to you unless the items arrived damaged from shipping. In that case, you have 3 days to report the damage after it was reported delivered on the tracking.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We can not refund to a different account or method of payment other than the original method that was used to place to order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to along with your RMA number:
TN Rings (Return)
9783 Glenmore Lane
Brentwood, TN 37027
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost related to shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please contact us if your wedding date is approaching, so we can help you have a ring for the important date.
If you are shipping an item over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless it's marked as "delivered" on the tracking number. We are not responsible for items that are lost in transit.